Undeliverable Email...Bad Email Address

How to remove nickname cache entries, one at a time

Outlook 2010 and later versions

1. Open a new email message.
2. Type the first few characters of the her email address.
3. When the entry appears in the list of suggested names, move your mouse pointer over the name until it becomes highlighted, but do not click the name.
4. When the “X” icon appears next to the highlighted name, click X to remove the name from the list.

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